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Customer
From mastering written communication through to dealing with awkward customers and complaints, there are so many facets to delivering excellent customer service. There’s just as much that goes on behind the scenes as well, creating a culture where going the extra mile for a customer and pursuing continuous improvement are part of business as usual.
For information about new learning added this month, visit 
Curriculum Update.
Supporting your learning
We've pulled together additional resources to support your learning. Visit the Learning insights page for the latest updates.
New specialist courses added to the Government Curriculum
As part of the ongoing process to keep the Government Campus curriculum aligned to new and emerging needs, two new batches of specialist courses have been added. Find out more
The rise and rise of lifelong learning
Nowadays, organisations across the country are much more aware of the importance of providing learning opportunities within the workplace. Learning Service director, Shaun Staines, takes the time to articulate the challenges that we still face. Find out more
Enhancing the way you book learning with us
As part of the efforts to continually improve the user experience for anyone booking courses through the Learning Frameworks, a new booking portal has now been activated. Find out more on the how to book page.
A feast of freely accessible training
The open course schedule contains dozens of courses that individual learners can book themselves on to over the next few months. The schedule is refreshed on a monthly basis, providing an opportunity to secure a place on some of the curriculum’s most popular courses. To have a look at what’s currently available, click here.
Spark login – Alpha testing