Home Foundations of public administration Customer Introduction to Delivering Excellent Customer Service

Introduction to Delivering Excellent Customer Service

Understand the positive impact that excellent customer engagement can have on customers and the value it can create for the Civil Service
Learn how to apply the latest customer service principles and resolve customer service issues
Support your customer throughout their entire customer journey

Overview

Cross Civil Service

Any civil servant who interacts with users of public services, even on just an occasional basis, should have an understanding of the basic principles of customer service. That’s because receiving excellent customer service tends to leave a lasting impression, turning a good customer experience into a great one.

As well as introducing you to those basic principles, this course also encourages you to explore your own current approach to customer service and how it could be improved.

Please refer to the course flyer for a full description of the learning. Visit the open course schedule to see upcoming dates for all available learning.