Skip to main content

Home  > Find out more > How to book

How to book

Once you’ve browsed the available courses on Prospectus Online and decided which course(s) you wish to take, please follow the guidance below on how to book. If you have any queries, please contact the Helpdesk by at or on 020 3640 7985.

Public and closed bookings

As part of the efforts to continually improve the user experience for anyone booking courses through the Learning Frameworks, a new booking portal was activated in August 2023.

This portal is used to book public or closed courses. A public booking is for courses that will also be attended by people outside of the Civil Service. A closed booking is where a group of Civil Service learners are booked onto a single, private course.

The new portal was designed to make the process of booking these courses smoother, quicker and more secure, addressing previous concerns about the process not being intuitive to follow. It also makes the process more secure by removing the previous requirement to attach spreadsheets containing details of all the course attendees.

Complete with on-page guidance, the portal provides bookers with a simple, intuitive way of providing all the necessary booking details. It also provides immediate access to a fully up to date list of products and prices.

The portal is accessible via the Government Campus booking page as well as from each individual course page on Prospectus Online. For further information specifically on how to make a closed booking, click here for a brief video explainer.

Open and programme bookings

Open bookings (where individuals book themselves onto courses) will still be made through the CS Learning website. Details of what is available to book as an open course can be found on Prospectus Online.

Individual course descriptions will show whether they are available for open bookings or not, while a full list of all upcoming scheduled courses can be found on the Open course schedule.

Since programmes require more long-term scheduling, they will continue to be booked using the existing programme booking form. This will remain accessible from the CS Learning website.

We will continue to collect feedback and develop the system to improve user experience where we can.

If you’re still unsure how to book, especially if you’re booking on behalf of groups of learners, have a look at our booking personas guide. This contains details on several different booking scenarios and explains the process for each.

Please note – data may be processed in countries with adequacy agreements in place.

How to use the portal

To use the new booking portal for the first time, you’ll need to register as a new user. When prompted, simply enter your email address. You’ll then be sent a verification code. Enter that code, create and confirm a password for your new account and you’ll then be ready to make your first course booking.

When you do so, you’ll first be asked to confirm your name, department and phone number. Next up is the ‘Add Events’ page where you’ll need to select the course(s) you want to sign up for. Simply start typing the course name into the search box and all available options will appear in the drop-down menu.

Selecting a course will provide you with further information, such as the cost, duration and available delivery methods (e.g. digital, virtual or face to face). Multiple courses can be added to your cart in this way.

After this, you’ll be asked to include details on your training venue (if applicable); the person who will be the official course host (if that’s not you); and your preferred payment method (purchase order, GPC or FAP).

User booking a course on the booking portal

Any further, non-standard requirements or requests can be added after this section. You’ll then have one final chance to review all the information. Confirm that you’ve read the T&Cs and you’ll then be able to submit your request.

Having made your booking, you’ll receive an automated confirmation email, containing a summary of your booking and a reference number that can be used if you need to contact the Helpdesk.

A step-by-step guide can be found here. If you have any questions about the new portal, do please contact the Helpdesk. Open from 8:30am to 5:30pm, Monday to Friday (excluding bank holidays), you can email at or call on 0203 640 7985.

How to request a new training activity

The training currently available to civil servants through the Government Skills and Curriculum Unit is delivered by a consortium of over 120 suppliers. Comprising some of the UK’s leading training firms, business schools, universities and accreditation bodies, the consortium is responsible for delivering thousands of courses via the cross Civil Service curriculum and our off the shelf training offer.

One of the reasons why these providers have been selected is for their ability to keep pace with our latest training requirements, flexing their offer to meet our emerging needs. However, occasions can still arise when even they cannot meet a specific current training demand.

On these rare occasions, you are able to submit a request for a new course to be created or added to our training portfolio.

To do this, you will need to complete a new requirements form. That form can be found here, alongside further guidance on making your request and the spending controls you need to be aware of.

Before making a request, you are expected to have checked whether suitable training is already available on Prospectus Online or the Booking portal. If something does already exist, you are expected to use that, rather than asking for alternative suppliers to be identified.

If your request is progressed, the information you provide will be shared with any relevant supplier(s) as the first step in helping to shape a new and suitable offering.

Exams and resits

In order to complete some learning or become certified, passing an exam may be required. If you have specific question, its best to speak to someone at the Helpdesk. For more general questions, please visit our Exam FAQs page.

Need more help?

If you’ve got any questions about how to book – please do get in touch. Simply email us at or call on 020 3640 7985.

Supporting your learning

We've pulled together additional resources to support your learning. Visit the Learning insights page for the latest updates.

Man working at a laptopThe rise and rise of lifelong learning

Nowadays, organisations across the country are much more aware of the importance of providing learning opportunities within the workplace. Learning Service director, Shaun Staines, takes the time to articulate the challenges that we still face. Find out more

Enhancing the way you book learning with us

As part of the efforts to continually improve the user experience for anyone booking courses through the Learning Frameworks, a new booking portal has now been activated. Find out more on the how to book page.

Man using laptop while standingA feast of freely accessible training

The open course schedule contains dozens of courses that individual learners can book themselves on to over the next few months. The schedule is refreshed on a monthly basis, providing an opportunity to secure a place on some of the curriculum’s most popular courses. To have a look at what’s currently available, click here.

Professionals looking at data on a pageBespoke learning, coaching and SMEs

Find out more about the community of inspiring coaches EY has created to support the bespoke learning needs of civil servants.