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Managing Quality

Understand how actively managing quality can help improve your customers’ experience
Implement quality management processes and procedures
Develop a benchmark against which you can look to continually improve

Overview

Cross Civil Service

Quality can be defined as a service or product that is considered fit for purpose and satisfies customers’ expectations, needs and future requirements.

This course explores the importance of determining what quality means from a customer’s perspective and then measuring your performance against those expectations. It has been designed to help improve your team’s customer service by using quality management tools that deliver the best possible customer experience.

Please refer to the course flyer for a full description of the learning. Visit the open course schedule to see upcoming dates for all available learning.