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Home Foundations of Public Administration Customer Introduction to Delivering Excellent Customer Service

Introduction to Delivering Excellent Customer Service

Understand the positive impact that excellent customer engagement can have on customers and the value it can create for the Civil Service
Learn how to apply the latest customer service principles and resolve customer service issues
Support your customer throughout their entire customer journey.

Overview

Cross Civil Service

Excellent customer service is central to how people experience public services. Even if your role is not formally customer‑facing, many Civil Servants interact with customers, colleagues, or stakeholders in ways
that shape confidence and trust in government services. This course provides a practical foundation to help you deliver consistently positive interactions and play an active part in improving the service experience across the Civil Service.

The course is suitable for Civil Servants at all grades and is particularly valuable for those new to customer interactions, those supporting the public in any capacity, or anyone who would benefit from refreshing their customer service skills.

Please refer to the course flyer for a full description of the learning. Visit the open course schedule to see upcoming dates for all available learning.