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Universal Skills

The building blocks for all civil servants enabling us to understand how government works, our roles and responsibilities, and develop the key skills needed to operate effectively. Click on the link below to reveal all topics related to selected subjects.

Working in Government

These courses and resources have been specifically designed to help you understand the constitutional, political and financial context of the Civil Service. Working in Government is about the processes, skills and responsibilities that are specific to working as a civil servant.

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Personal Effectiveness

These courses have been specially selected to help you develop impactful work habits, including self-management and professional resilience.

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Communication and Collaboration

This collection of courses give you the skills you need to work with others and across organisational and structural boundaries and communicate clearly with diverse audiences.

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Strategy and Critical Thinking

These courses have been selected to help you understand problems, analyse multiple sources of insight and evidence and to develop robust, long-term strategic solutions.

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Digital, Data, Innovation & AI

These courses and programmes help you build practical skills in AI, data analysis, and innovation to drive impact and transform how you work.

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Leadership and Management

These courses and programmes help existing and aspiring leaders and managers to develop Leadership, management and line management skills. This includes leading teams through change and driving high performance in delivery of public services.

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