With its focus on developing line management capability within the Civil Service, the Senior Practitioner programme is aimed at senior managers at grades 6 and 7 and deputy directors. It aims to equip managers with the skills they need, not just to manage their teams, but also to deliver excellent citizen outcomes and to make effective use of all available resources.

Two recurring themes of inclusion and hybrid ways of working in government are woven into the programme’s design – which also prioritises action learning over management theory. The programme is delivered over the course of five months and features four training modules, each of which contains an all-day facilitated workshop.

Underpinning all of the programme’s activities is a focus on self-awareness and emotional intelligence. These are vital considerations for any manager; encouraging you to think about how your words and actions are perceived and how your thoughts, feelings and emotions affect your interactions with the people around you.

What will I learn from this programme?

The programme’s four modules explore managing yourself and others; managing performance; managing in partnership; and managing in practice.

As well as having improved your levels of self-awareness and emotional intelligence, once you’ve completed the programme, you’ll know how to:

	Take a coaching style approach to developing your team members
	Create an environment of psychological safety, within which they can develop
	Effectively receive and deliver challenging feedback, both with colleagues and stakeholders
	Use your understanding of systems thinking to improve the service your team delivers by balancing business-as-usual operations with calculated risk-takings
	Use your networks to seek out further perspectives and expertise that can improve your decision-making and lead to increased innovation.

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