Defusing Hostility and Managing Conflict - Driving Examiner

Overview

🕮 Off the shelf (OTS)

This workshop begins by exploring the roots of conflict and hostility in both personal and professional settings. Participants will learn to identify early warning signs of escalating tension, understand the psychological and emotional triggers behind hostile behaviour, and recognise their own conflict styles. Through interactive discussions and real-life scenarios, attendees will gain insight into how miscommunication, unmet needs, and cultural differences can fuel conflict. This foundational knowledge sets the stage for developing empathy and emotional intelligence as tools for de-escalation.

Building on this understanding, the second part of the workshop focuses on practical techniques for managing and resolving conflict. Participants will engage in case study activities to explore the importance of generous listening, assertive communication, and non-defensive responses. The session will introduce proven conflict resolution frameworks. Attendees will leave with a toolkit of strategies to remain calm under pressure, foster mutual respect, and transform conflict into opportunities for growth and collaboration.

This workshop is designed to benefit professionals at all stages of their careers by equipping them with universally applicable skills for navigating conflict, fostering collaboration, and maintaining positive working relationships in any environment.