Business Service Design

Overview

🕮 Off the shelf (OTS)

This Business Service Design course provides an insight into the philosophies, concepts and techniques encompassed within systems thinking, service thinking, design thinking and lean thinking, collectively, these thinking approaches are used to enable effective service design and enhance organisational innovation.

For virtual courses a printed copy of the latest edition of the comprehensive course manual will be sent to your home address in good time for the start of your course. Learners tell us that having access to a physical document is beneficial as both a reference document and for taking notes during the course. In addition, a link will be emailed to you to enable you to access an electronic copy of the same comprehensive manual for convenient future reference.