SDI™ Service Desk Analyst (SDA)

Overview

🕮 Off the shelf (OTS)

This course provides a thorough understanding of and qualification in, service desk management. The course also looks at the management of support methodologies and technologies and the tools utilised within the service desk. It reviews issues such as service level agreements, the benefits and pitfalls and the importance of metrics, the implementation of service management processes and effective problem-solving techniques.

Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.