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Home Specialist skills Service Management ITIL5F - ITIL® (Version 5) Foundation

ITIL5F - ITIL® (Version 5) Foundation

Understand the key concepts of digital product and service management
Understand service relationships
Understand the ITIL Four Dimensions of Product and Service Management
Understand the ITIL Value System (ITIL VS)
Understand how the ITIL Guiding Principles can help an organization adopt and Adapt service management
Understand the ITIL Product and Service Lifecycle Model and the value chain activities
Understand ITIL Management Practices
Understand the benefits of value stream mapping and management
Understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)

Overview

Off the shelf (OTS)

This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® version 5 best practice value system featured in the latest 2026 guidelines. Note there are no pre-requisites for this course and it's aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services. This PeopleCert revision from Feb 2026 is the entry point for further ITIL5 specialist modules.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.