ITIL® (Version 5) Transformation

Overview

🕮 Off the shelf (OTS)

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.

Module 1: Introduction to ITIL® Transformation
1.1 Key concepts of ITIL®
1.2 Key concepts of ITIL® Transformation

Module 2: The ITIL® Transformation Model
2.1 Layers, stages, steps, and contextual adaptation in transformation
2.2 End-to-end examples

Module 3: Transformation patterns
3.1 Introduction to transformation patterns
3.2 Initiation patterns
3.3 Governance patterns
3.4 Execution patterns

Module 4: Measurement, learning, and synthesis
4.1 Tools, methods and techniques
4.2 Measurement and evidence
4.3 Learning and knowledge transfer

Module 5: ITIL® and AI
5.1 Transformation in the AI context
5.2 AI governance

Module 6: ITIL® and other frameworks
6.1 ITIL® and DevOps
6.2 ITIL® and PRINCE2®

The courseware and exam are currently only available in English. The exam is 90 minutes long, 40 multiple choice questions. This is an open book exam and the pass mark is 70%.

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

The candidate must have passed one of the below certifications:

ITIL® 4 Foundation examination
ITIL® (Version 5) Foundation examination. Recommended prerequisites:
ITIL5F - ITIL® (Version 5) Foundation - Including Exam
ITIL5F-2 - ITIL® (Version 5) Foundation (2 days) - Including Exam.

Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.

Please note – data may be processed in countries with adequacy agreements in place.