ITIL® (Version 5) Transformation Certification

Overview

🕮 Off the shelf (OTS)

The ITIL® Transformation (Version 5) course provides learners with the guidance needed to plan, govern, and execute organisational transformation using ITIL principles. Participants learn how to apply the ITIL Transformation Model, select appropriate transformation patterns, and measure, learn from, and adapt transformation efforts in complex and uncertain environments.

This course is designed for professionals responsible for driving IT service change and improvement, and will be of interest to IT leaders, transformation leads and service managers, typically suited to those with prior ITIL experience who want to strengthen their ability to plan and deliver organisation wide service transformation.

This ITIL Transformation (Version 5) Training course includes:
• Accredited course content and curriculum
• ITIL Transformation (Version 5) Exam
• 1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)

In this ITIL Transformation (Version 5) course, you will learn the following:
• Core ITIL concepts as they apply to transformation
• The ITIL Transformation Model and its four layers
• Common initiation, governance, and execution patterns
• How context (ordered, complex, chaotic) shapes transformation decisions
• Measurement, learning, and adaptation in transformation
• How ITIL integrates transformation with AI, DevOps, and project management
• How to prepare for and pass the ITIL® Transformation certification exam

ITIL Transformation (Version 5) Training Prerequisites
Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.
ITIL Transformation Certification Training Outline

Module 1: ITIL Foundations and Transformation Concepts
• ITIL guiding principles and the ITIL Value System
• Digital products, services, and lifecycle context
• Defining transformation in ITIL
• Characteristics of effective transformation

Module 2: The ITIL Transformation Model
• Context and complexity in transformation
• Four layers: governance, positioning, execution, learning
• Twelve stages and twenty four steps
• Applying the model in practice

Module 3: Initiation Patterns
• Common drivers of transformation
• Initiation pattern types and characteristics
• Scope, sponsorship, and timing considerations

Module 4: Governance Patterns
• Business as usual vs. transformation governance
• Selecting and adapting governance approaches
• Balancing control, autonomy, and learning

Module 5: Execution Patterns
• Implement, discover, and contain patterns
• Matching execution patterns to context
• Applying patterns to transformation scenarios

Module 6: Measurement, Learning, and Synthesis
• Measuring progress and outcomes
• Tools and techniques (VSM, OKRs, maturity models)
• Capturing lessons and adapting transformation

Module 7: ITIL, AI, and Other Frameworks
• AI enabled transformation and governance
• ITIL with DevOps and PRINCE2
• Integrating transformation across frameworks.

Practical session looking at the fundamentals of credible presentations. 30% theory, 70% practice with video review and personalised feedback from expert facilitator. Course looks at individual delivery style and improving message structure.

Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.

Please note – data may be processed in countries with adequacy agreements in place.