Home Specialist skills Service Management ITIL® (Version 5) Strategy
ITIL® (Version 5) Strategy
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Recall core ITIL® concepts such as the ITIL® Guiding Principles, the ITIL® Product and Service Lifecycle, the ITIL® Four Dimensions, and the ITIL® Value System.
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Describe key strategy concepts including digital strategy, vision, values, digital transformation, and strategy in a VUCA environment.
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Identify strategic considerations across organizations and people, partners and suppliers, information and technology, and value streams and processes.
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Explain the ITIL® Strategy Management Model and its two lifecycles: strategy development and strategy implementation.
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Know how ITIL® integrates with DevOps and PRINCE2®.
Overview
Off the shelf (OTS)
This module equips candidates to act with clarity and confidence by aligning technology with business strategy and outcomes, in line with ITIL® guidance. It helps ensure that digital products and services deliver measurable value whilse embedding a culture of trust, agility and continual value co-creation in a rapidly evolving environment.
Module 1: Key ITIL® terms and definitions
1.1 Key concepts of ITIL®
1.2 Key concepts of ITIL® Strategy
1.3 Strategy across the ITIL® Four Dimensions
Module 2: The ITIL® Strategy Management Model
2.1 Introduction to the ITIL® Strategy Management Model
2.2 Strategy development
2.3 Strategy implementation
2.4 Sustainable strategy management
Module 3: Strategic capabilities
3.1 Leadership
3.2 Communication
3.3 Innovation
3.4 AI governance
3.5 Organizational Change Management (OCM)
3.6 Digital ethics
3.7 Complexity thinking
3.8 Portfolio management
3.9 Risk management
3.10 Sustainability
Module 4: ITIL® and other frameworks
4.1 ITIL® and DevOps
4.2 ITIL® and PRINCE2
The courseware and exam are currently only available in English. The exam is 90 minutes long, 40 multiple choice questions. This is an open book exam with a pass mark of 70%.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
The candidate must have passed one of the below certifications:
ITIL® 4 Foundation examination
ITIL® (Version 5) Foundation examination.
Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.
Please note – data may be processed in countries with adequacy agreements in place.
Delivery method
Face to face
Virtual
Course duration
24 hours
Competency level
Working
Delivery method
-
Face to face
-
Virtual
Course duration
24 hours
Competency level
-
Working