ITIL® (Version 5) Strategy Certification

Overview

🕮 Off the shelf (OTS)

The ITIL® Strategy (Version 5) course equips learners with the knowledge and tools to develop, implement, and sustain effective strategy in modern, digital, and AI enabled organisations. Participants learn how strategy operates across products, services, and operating models, and how to translate strategic intent into measurable outcomes using the ITIL Strategy Management Model.
This course is aimed at professionals involved in IT service strategy, governance or transformation, and will be of interest to IT leaders, service managers and consultants, typically suited to those with existing ITIL knowledge and experience who are looking to develop strategic, organisation level capabilities.

This ITIL Strategy (Version 5) Training course includes:
• Accredited course content and curriculum
• ITIL Strategy (Version 5) Exam
• 1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)

In this ITIL Strategy (Version 5) course, you will learn the following:
• Core ITIL concepts as they apply to strategy
• The ITIL Strategy Management Model and its two lifecycles
• How to develop and implement strategy in VUCA environments
• How strategy connects to business and operating models
• Sustainable strategy management and strategic capabilities
• How ITIL integrates strategy with AI, DevOps, and PRINCE2
• How to prepare for and pass the ITIL® Strategy certification exam
ITIL Strategy (Version 5) Training Prerequisites
Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.
ITIL Transformation Certification Training Outline

Module 1: ITIL Foundation Recap
• ITIL guiding principles and the ITIL Value System
• Digital products, services, and lifecycle management
• Value, outcomes, costs, and risks

Module 2: Key Concepts of ITIL Strategy
• Strategy, digital strategy, vision, purpose, and values
• Digital transformation and innovation
• Strategy in VUCA environments
• Business and operating models

Module 3: Strategy Across the ITIL Four Dimensions
• Organisations and people
• Information and technology
• Partners and suppliers
• Value streams and processes

Module 4: The ITIL Strategy Management Model
• Purpose and structure of the model
• Strategy development lifecycle
• Strategy implementation lifecycle

Module 5: Strategy Development Lifecycle
• Observe, orient, decide, and plan
• Environmental scanning and PESTLE
• Strategic decision making and planning

Module 6: Strategy Implementation Lifecycle
• Translating strategy into initiatives
• Execution approaches and balancing operations
• Synthesis, reflection, and learning

Module 7: Sustainable Strategy Management
• Ensuring ongoing relevance and value
• Measuring outcomes and benefits realisation

Module 8: Strategic Capabilities
• Leadership and communication
• Innovation and AI governance
• Organisational change management
• Digital ethics, risk, portfolio management, and sustainability

Module 9: ITIL and Other Frameworks
• ITIL and DevOps
• ITIL and PRINCE2.

Please note – data may be processed in countries with adequacy agreements in place.