ITIL® (Version 5) Service

Overview

🕮 Off the shelf (OTS)

This module equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL® guidance. It focuses on aligning people, processes, and technology to manage services across the full lifecycle, supporting resilience, responsiveness, and improved customer satisfaction.

Module 1: Digital Products and Services
1.1 Introduction to digital products and services.
1.2 The ITIL® Product and Service Lifecycle management activities.

Module 2: Discover
2.1 Key concepts and practices of the 'discover' activity.
2.2 Steps and outputs of the 'discover' activity.
2.3 Success factors and metrics of the 'discover' activity.

Module 3: Design
3.1 Key concepts and practices of the ‘design’ activity.
3.2 Steps and outputs of the ‘design’ activity.
3.3 Success factors and metrics of the ‘design’ activity.

Module 4: Acquire
4.1 Key concepts and practices of the 'acquire' activity.
4.2 Steps and outputs of the 'acquire' activity.
4.3 Success factors and metrics of the 'acquire' activity.

Module 5: Build
5.1 Key concepts and practices of the 'build' activity.
5.2 Steps and outputs of the 'build' activity.
5.3 Success factors and metrics of the 'build' activity.

Module 6: Transition
6.1 Key concepts and practices of the 'transition' activity.
6.2 Steps and outputs of the 'transition' activity.
6.3 Success factors and metrics of the ‘transition’ activity.

Module 7: Operate
7.1 Key concepts and practices of the ‘operate’ activity.
7.2 Steps and outputs of the ‘operate’ activity.
7.3 Success factors and metrics of the ‘operate’ activity.

Module 8: Deliver
8.1 Key concepts and practices of the ‘deliver’ activity.
8.2 Steps and outputs of the ‘deliver’ activity.
8.3 Success factors and metrics of the ‘deliver’ activity.

Module 9: Support
9.1 Key concepts and practices of the ‘support’ activity.
9.2 Steps and outputs of the ‘support’ activity.
9.3 Success factors and metrics of the ‘support’ activity.

Module 10: Lifecycle Management
10.1 Managing the End-to- End Lifecycle.
10.2 ITIL®, AI and other frameworks.

The courseware and exam are currently only available in English. The exam is 90 minutes long, 40 multiple choice questions.

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

The candidate must have passed one of the below certifications:
ITIL® 4 Foundation examination
ITIL® (Version 5) Foundation examination. Recommended prerequisites:
ITIL5F - ITIL® (Version 5) Foundation - Including Exam
ITIL5F-2 - ITIL® (Version 5) Foundation (2 days) - Including Exam.

Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.

Please note – data may be processed in countries with adequacy agreements in place.