ITIL® (Version 5) Managing Professional Transition

Overview

🕮 Off the shelf (OTS)

ITIL Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional or ITIL v3 Expert designation. It provides a fast-track route for experienced ITIL professionals to transition to ITIL (Version 5) without completing all modules individually.

Module 1: Introduction to ITIL Product, Service and Experience and the new ITIL models

Module 2: The ITIL Product and Service Lifecycle management activities

Module 3: Managing the ITIL Product and Service Lifecycle

Module 4: ITIL Experience
Service Journey & Roles
Capturing experience & Stakeholder Journeys

Module 5: ITIL Transformation

Module 6: ITIL and AI

Module 7: ITIL and other frameworks

Module 10: What’s next?

ITIL Managing Professional Transition (Version 5) consolidates key concepts from the following ITIL (Version 5) modules:

- ITIL Experience (Version 5) - integrates human experience into the design and delivery of digital products and services. It recognizes that functional success alone is not enough; how services are perceived, trusted, and engaged with directly influences the value they create.

- ITIL Product (Version 5) - ITIL Product provides guidance for organizations involved in the creation and continual improvement of digital products across the digital product and service lifecycle.

- ITIL Service (Version 5) - explores how organizations design, build, deliver, support, and continually improve services in order to create value for stakeholders.

- ITIL Transformation (Version 5) - guide organizations through enterprise-wide transformation. Designed to bridge the gap between ambition and realisation - from defining strategic intent to delivering measurable business outcomes.

The courseware and exam are currently only available in English. Recommended preparation for exam(s):

- ITIL® (Version 5) Managing Professional Transition - Product, Service, Experience

The exam is 120 minutes long, 60 multiple choice questions. This is an open book exam. Pass mark is 70%.

- ITIL® (Version 5) Transformation

The exam is 90 minutes long, 40 multiple choice questions. This is an open book exam. Pass mark is 70%.

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

The candidate must have one of the below certifications (Accredited training or Official eLearning):

ITIL 4 Managing Professional or
ITIL 4 Master or
ITIL v3 Expert or
ITIL v3 Master. 

Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.

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