Home Specialist skills Service Management ITIL® V4 Foundation Certificate in IT Service Management
ITIL® V4 Foundation Certificate in IT Service Management
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Understand the core concepts of the ITIL 4 framework and how they build upon Lean, Agile, DevOps and other practices
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Understand how these concepts allow business value to be co-created
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Learn about the seven guiding principles of ITIL 4 service value system and the four dimensions of service management
Overview
Off the shelf (OTS)
This course is designed to provide you with a practical understanding of the core concepts, common language, principles and practices that underpin successful management of modern IT-enabled services. It helps prepare you for the ITIL Foundation Certificate exam and is aimed at anyone who works with an organisation’s digital and information systems, including IT leaders, practitioners and support staff.
Delivery method
Face to face
Virtual
Course duration
24 hours
Competency level
Foundation
Delivery method
-
Face to face
-
Virtual
Course duration
24 hours
Competency level
-
Foundation
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