ITIL® Service Lifecycle: Service Operation

Overview

🕮 Off the shelf (OTS)

The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. It focuses on the lifecycle aspects of service operation. The course covers the management and control of the activities and techniques within the service operation stage of the lifecycle but not the detail of each of the supporting processes.

Lower level details of the processes from service operation are mostly covered in the operational support and analysis capability course.

Additionally the course looks at the concept of service operation principles and at the interfaces between service operation and the other stages of the ITIL Service Lifecycle.

Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.