ITIL 5 Foundation

Overview

🕮 Off the shelf (OTS)

This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® version 5 best practice value system featured in the latest 2026 guidelines. Module 1

Key ITIL terms and definitions

Product and service management
Experience, Strategy and Transformation
Service offerings
Value cocreation
Service Relationships

Module 2

The ITIL Four Dimensions of Product and Service Management

Introduction to the ITIL Four Dimensions of Product and Service Management
Internal factors and External factors

Module 3

The ITIL Product and Service Lifecycle
Introduction to ITIL Product and Service Lifecycle
Purpose and Scope of ITIL Product and Service Lifecycle activities

Module 4

The ITIL Value System
Components of the ITIL Value System
The ITIL Guiding Principles
Governance
Value chain
Management practices
The ITIL Continual Improvement Model

Module 5

Value stream identification, mapping, and management
Key concepts of value stream mapping and management
Application of value streams
Purpose of value stram mapping and management

Module 6

ITIL and AI
Introduction to AI
ITIL and AI Governance

Module 7

ITIL and other frameworks
ITIL and DevOps
ITIL and PRINCE2

ITIL® is a registered trademark of the PeopleCert group. ITIL Foundation can be delivered via 2 days or 3 days based on the delegate requirement and or experience. Used under licence from PeopleCert. All rights reserved.

Recommended preparation for exam(s): ITIL® 5 Foundation Certificate in IT Service Management This is a pre-requisite for other ITIL® 5 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken after completion of the course - exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The pass mark is 65% (26 out of 40) Cost of the exam is included in the course fee. There are no pre-requisites for this course. The following courses are recommended for further study:

ITIL5 Service
ITIL5 Product
ITIL5 Experience
Monitor, Support and Fulfil
Plan, implement and control
Collaborate, assure and improve
ITIL5 Strategy.

Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.