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Home Specialist skills Service Management ITIL 5 Foundation

ITIL 5 Foundation

Know how to use the ITIL 5 operating model to support effective digital service management.
Be able to apply the ITIL guiding principles to improve ways of working.
Know how to describe and manage service relationships to support value co creation.
Be able to identify improvements using ITIL practices, value streams, and lifecycle activities.
Be able to use ITIL terminology and concepts to engage with IT teams and pass the ITIL 5 Foundation exam.

Overview

Off the shelf (OTS)

This ITIL® 5 Foundation Training course is designed for professionals who want to adopt modern ITIL guidance to improve digital product and service management. You will gain the knowledge needed to pass the ITIL 5 Foundation certification exam and learn how the ITIL Value System, Product and Service Lifecycle, and Four Dimensions work together as an end to end digital operating model.
In this course, you will explore value co creation, service relationships, lifecycle activities, and the ITIL guiding principles that support flexible, holistic, and continually improving ways of working. You will also examine value streams and management practices, identify opportunities to enhance organisational capabilities using ITIL guidance, and understand how ITIL supports alignment between IT and business objectives.

In this ITIL 5 Foundation course, you will learn the following:
• The ITIL 5 end-to-end IT/digital operating model
• How to use the ITIL 5 model to create, deliver, and continuously improve tech-enabled products and services
• The impact of technology and IT teams in a broader business strategy
• Identify opportunities to develop IT practices using ITIL guidelines
• Interact with IT teams using ITIL 5 terminology and concepts
• Explore the service value chain and IT service management practices
• Recognise the importance of IT and business integration

Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.