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Home Specialist skills Service Management ITIL ® 4 Strategist: Direct, Plan and Improve

ITIL ® 4 Strategist: Direct, Plan and Improve

Understand the key concepts of Direct, Plan and Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement

Overview

Off the shelf (OTS)

This three-day course forms a key part of both the ITIL® 4 Managing Professional and ITIL Strategic Leader pathways.

The ITIL 4 Direct, Plan and Improve (DPI) course is intended to provide the learner with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

Participants must hold either an ITIL® 4 Foundation or ITIL® v3 Foundation certification prior to attending this course.

This course is suitable for individuals in roles responsible for:

Designing, planning, reviewing, or improving IT products and services
Managing or leading organisational change initiatives
Ensuring governance, compliance, and risk alignment
Developing, directing, or enabling continual improvement strategies
Aligning teams or departments to wider organisational goals.

Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.