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Home Specialist skills Service Management ITIL® 4 Specialist: Drive Stakeholder Value
ITIL® 4 Specialist: Drive Stakeholder Value
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Effectively manage stakeholders and target them with the right service offerings and value propositions
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Use effective and timely communication to influence stakeholders at all levels to encourage a culture of collaboration and transparency
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Establish consumers and producers as multi-dependent, ensuring that value is always mutually agreed, and requirements are prioritised
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Keep customers front-of-mind and adopt a service mindsets
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Integrate Human Centred Design, Customer Experience (CX), User Experience (UX) design, and customer journey mapping to deliver services that delight and evolve as environments change.
Overview
Off the shelf (OTS)
The ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey. It will provide candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.
This course covers a wide range of methods that will enable IT professionals to interact with stakeholders to influence and improve the overall customer/user experience.
Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.
Delivery method
Virtual
Course duration
21 / 22.5 hours
Competency level
Working
Delivery method
-
Virtual
Course duration
21 / 22.5 hours
Competency level
-
Working
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