ITIL® 4 Practitioner: Service Request Management

Overview

🕮 Off the shelf (OTS)

The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

This course is part of the ITIL Practice Manager Certification course series.

This course will help you to:
Establish clear and structured patterns and methods of working
Reduce costs associated with request handling and fulfilment
Achieve realistic fulfilment expectations and higher resulting levels of user satisfaction
Fulfil SLAs with service consumers
Improve standing or reputation with the service consumer due to higher service quality and clear user expectations

ITIL 4 Service Request Management Training Outline:
Module 1: Introduction to Service Request Management
Module 2: Value Streams and Processes
Module 3: Organizations and People
Module 4: Information and Technology
Module 5: Partners and Suppliers
Module 6: Capability Assessment and Development
Module 7: Recommendations for Practice Success

In this course, you will receive:
• Official course content and curriculum
• PeopleCert Exam Voucher included

Training Prerequisite includes ITIL 4 Foundation

Exam Information: 20 questions, multiple choice, 13 out of 20 marks required to pass (65%), 30 minutes and closed book. Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.