ITIL® 4 Practitioner: Service Desk

Overview

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The purpose of the ITIL Service Desk practice is to capture demand for incident resolution and service requests. It is typically the entry point and single point of contact for the service provider for all users. In this course, the service desk practice includes all four dimensions of service management, including organisations and people, information and technology, value streams and processes, and partners and suppliers.

The course acts as a fantastic intermediate option for those who have passed ITIL 4 Foundation, and who do not yet feel ready to tackle the Advanced level ITIL courses. The course also includes an exam voucher, which if passed allows learners to not only gain a new qualification, but also re-certifies all their existing ITIL Qualifications which now expire after 3 years. *Must hold ITIL 4 Foundation Certificate to sit the course*