ITIL® 4 Practitioner: Problem Management

Overview

🕮 Off the shelf (OTS)

The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.

This course is part of the ITIL Practice Manager Certification course series.

This course will help you to:
Increase reliability of IT services
Reduce losses and costs caused by IT service unavailability or degradation
Fulfill service quality targets
Reduce technical debt
Anticipate utilization of IT support resources
Measure, assess, and develop the Problem Management practice capability in your organization by using the ITIL Maturity Model.

ITIL Problem Management Training Modules:
Module 1: Introduction to Incident Management
Module 2: Value Streams and Processes
Module 3: Organizations and People
Module 4: Information and Technology
Module 5: Partners and Suppliers
Module 6: Capability Assessment and Development
Module 7: Recommendations for Practice Success

In this course, you will receive:
• Official course content and curriculum
• PeopleCert Exam Voucher included

Training Prerequisite includes ITIL® 4 Foundation Certificate

Exam Information: 20 questions, multiple choice, 13 out of 20 marks required to pass (65%), 30 minutes and closed book. Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.