ITIL® 4 Practitioner: Monitoring and Event Management

Overview

🕮 Off the shelf (OTS)

The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area.

This course is part of the ITIL Practice Manager Certification course series.

This course will help you to:
Improve IT service availability
Proactive or early detection of incidents and problems
Understand service health
Boost availability and performance reporting
Reduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
Raise visibility of and manage dependencies that impact service value stream performance
Measure, assess and develop the Monitoring and Event Management practice capability in your organisation by using the ITIL Maturity Model

ITIL 4 Monitoring and Event Management Training Outline:
Module 1: Introduction to Monitoring and Event Management
Module 2: Value Streams and Processes
Module 3: Organizations and People
Module 4: Information and Technology
Module 5: Partners and Suppliers
Module 6: Capability Assessment and Development
Module 7: Recommendations for Practice Success

In this course, you will receive:
• Official course content and curriculum
• PeopleCert Exam Voucher included

Training Prerequisite includes ITIL 4 Foundation

Exam Information: 20 questions, multiple choice, 13 out of 20 marks required to pass (65%), 30 minutes and closed book. Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.