ITIL® 4 Practitioner: Incident Management

Overview

🕮 Off the shelf (OTS)

The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimising the negative impact of incidents by restoring normal service operations as quickly as possible.

This course is part of the ITIL Practice Manager Certification course series.

This course will help you to:
• Coordinate incident handling in the organisation or in a specific area, such as territory, product, or technology, depending on the organisational design
• Monitor and review the work of teams that handle and resolve incidents
• Coordinate manual work with incidents, especially those involving multiple teams
• Ensure sufficient awareness of the incidents and their status across the organisation
• Conduct regular incident reviews and initiate improvements of the incident management practice, the incident models, and the incident handling procedures
• Measure, assess, and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.

ITIL Incident Management Training Outline:
Module 1: Introduction to Incident Management
Module 2: Value Streams and Processes
Module 3: Organisations and People
Module 4: Information and Technology
Module 5: Partners and Suppliers
Module 6: Capability Assessment and Development
Module 7: Recommendations for Practice Success

In this course, you will receive:
• Official course content and curriculum
• PeopleCert Exam Voucher included and Take2 exam voucher
• 1 hour post-course coaching included.

Training Prerequisite includes ITIL 4 Foundation

Exam Information: 20 questions, multiple choice, 13 out of 20 marks required to pass (65%) , 30 minutes and closed book. Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.