ITIL® 4 Practitioner: Change Enablement

Overview

🕮 Off the shelf (OTS)

The ITIL 4 Practitioner: Change Enablement practice module provides best practice guidance on how to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes to proceed, and managing the change schedule.

This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Change Enablement practice in their everyday work.

This course is part of the ITIL Practice Manager Certification course series.

ITIL 4 Practitioner: Change Enablement enables professionals to:
Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs
Minimise the negative impacts of change
Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope
Be adaptive to meet the needs of various approaches to change development
Measure, assess and develop the Change Enablement practice capability in their organisation by using the ITIL Maturity Model

ITIL 4: Change Enablement Training Outline:
Module 1: Introduction to Change enablement
Module 2: Value Streams and Processes
Module 3: Organisations and People
Module 4: Information and Technology
Module 5: Partners and Suppliers
Module 6: Capability Assessment and Development
Module 7: Recommendations for Practice Success

In this course, you will receive:
• Official course content and curriculum
• PeopleCert Exam Voucher included, and Take2 exam voucher
• 1 Hour post-course coaching included.

Training prerequisite includes ITIL 4 Foundation

Exam Information: 20 questions, multiple choice, 13 out of 20 marks required to pass (65%), 30 minutes and closed book. Sarting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.