ITIL® 4 Foundation Certificate in IT Service Management Total Learning

Overview

🕮 Off the shelf (OTS)

This course is for anyone working in an IT or service environment looking to gain an introduction to service management using the ITIL methodology. Learners could be in their first role on the IT helpdesk and needing to understand how they fit into the wider process. This course is also suitable for managers moving into service management and evaluating how the framework would work for their team and organisation. In this course, learners will have the best of both digital and live learning.

This course contains the relevant examination.