Home Specialist skills Service Management ITIL® 4 Foundation Certificate in IT Service Management – Fast Track

ITIL® 4 Foundation Certificate in IT Service Management – Fast Track

Learn the key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices and how these enable business value to be co-created
Understand the 7 guiding principles of ITIL 4
Understand the 4 dimensions of service management

Overview

Off the shelf (OTS)

This course is for anyone working in an IT or service environment looking to gain an introduction to service management using the ITIL methodology. Learners could be in their first role on the IT helpdesk and needing to understand how they fit into the wider process.

This course is also suitable for managers moving into service management and evaluating how the framework would work for their team and organisation. In this course, learners will have the best of both digital and live learning.