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Home Specialist skills Service Management ITIL® 4 – Drive Stakeholder Value

ITIL® 4 – Drive Stakeholder Value

Understand how customer journeys are designed
Know how to target markets and stakeholders
Know how to foster stakeholder relationships
Shape demand and define service offerings
Align expectations and agree details of services
Onboard and offboard customers and users
Act together to ensure continual value co-creation (service consumption / provisioning)
Realise and validate service value.

Overview

Off the shelf (OTS)

This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.

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