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Home Specialist skills Service Management ITIL® 4 – Direct, Plan, Improve
ITIL® 4 – Direct, Plan, Improve
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Understand the Key Concepts of Direct, Plan & Improve.
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Recognise the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
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Identify the role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system.
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Use the key principles and methods of continual improvement for all types of improvements.
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Use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
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Use the key principles and methods of measurement and reporting in direction, planning and improvement.
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Direct, plan and improve value streams and practices.
Overview
Off the shelf (OTS)
This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.
Please note – data may be processed in countries with adequacy agreements in place.
Delivery method
Face to face
Virtual
Course duration
24 hours
Competency level
Working
Delivery method
-
Face to face
-
Virtual
Course duration
24 hours
Competency level
-
Working
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