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Home Specialist skills Service Management ITIL® 4 – Create, Deliver, Support
ITIL® 4 – Create, Deliver, Support
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Establish team and technical agility
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Plan and build a service value stream to create, deliver and support services
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Recognise how relevant practices contribute to creation, delivery and support across the ITIL Service Value System and value streams
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Create, deliver and support services.
Overview
Off the shelf (OTS)
This course is designed to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services in a holistic way.
The course explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work.
The course content reflects how IT service management (ITSM) has evolved in the 21st century and shows how service management today requires an open mindset and more collaborative ways of working.
As practices and approaches for creation of value continually evolve, IT, digital and service professionals need to constantly review and develop their skills, knowledge, and definitions of excellence. Therefore, this course focuses on individual and team professionalism, culture and service mindset.
This course will cover the use of relevant practices, methods and tools to enable successful creation, delivery and support of IT-enabled services and will also provide an understanding of service performance, service quality and improvement methods.
Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.
Please note – data may be processed in countries with adequacy agreements in place.
Delivery method
Face to face
Virtual
Course duration
21 hours
Competency level
Working

Delivery method
-
Face to face
-
Virtual
Course duration
21 hours
Competency level
-
Working
