Are you interested in being part of the wider roll out for Spark, our new AI-powered, learning chatbot? Register your interest here.
Home Specialist skills ILFN4 - ITIL 4 Foundation
ILFN4 - ITIL 4 Foundation
-
Understand key IT service management concepts.
-
Recognise how ITIL® guiding principles can help and organization to adopt and adapt service management.
-
Identify the 4 dimensions of service management.
-
Recognise the purpose and components of the service value system.
-
Engage in activities of the service value chain and understand how they interconnect.
-
Recognise the purpose of key ITIL® practices.
-
Undertake the ITIL® 4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises.
Overview
Off the shelf (OTS)
This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. There are no pre-requisites for this course.
Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible from Civil Service department IT due to security restrictions. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.
Delivery method
Virtual
Course duration
24 hours
Competency level
Working
Spark login