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Home Specialist skills Service Management Everyday Continuous Improvement Concepts and Tools
Everyday Continuous Improvement Concepts and Tools
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Apply the concepts, philosophy, and benefits of Continuous Improvement through practical application in a dynamic learning environment
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Use a common toolkit and language to support improvement activities across an organisation
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Implement the DMAIC cycle to enhance existing processes using Lean Six Sigma principles
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Use a variety of tools and techniques to improve processes and demonstrate measurable results
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Reduce the effort involved in tasks while maintaining quality, thereby saving time and resources.
Overview
Off the shelf (OTS)
This one-day, practical, and engaging course introduces participants to essential Continuous Improvement (CI) tools and techniques. Delivered by experienced instructors, the course offers a hands-on learning experience using simulations and practical exercises to reinforce core concepts.
Participants will explore how Continuous Improvement principles can be applied as a common toolkit and language for driving efficiency and effectiveness across an organisation. The course leverages frameworks such as DMAIC (Define, Measure, Analyse, Improve, Control) from the Lean Six Sigma methodology to guide structured process improvements. Delegates will gain experience using techniques like SIPOC, low-level process mapping, waste analysis, fishbone diagrams, and more.
These tools and methods can be used daily to support ongoing improvement efforts in various work environments.
Target audience includes professionals from any sector looking to improve operational effectiveness through structured problem-solving and process improvement techniques. Suitable for all levels of experience.
There are no prerequisites.
Please note – data may be processed in countries with adequacy agreements in place.
Delivery method
Virtual
Course duration
8 hours
Competency level
Foundation

Delivery method
-
Virtual
Course duration
8 hours
Competency level
-
Foundation
