Home Specialist skills Property Improving the Customer Experience
Improving the Customer Experience
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Know different types of customers and how to communicate with them
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Learn how to develop strong customer relationships
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Understand how to manage customer disputes effectively
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Learn techniques to ensure customers return
Overview
Off the shelf (OTS)
Upon completion of this course, you will understand: customer types, developing relationships, generating return custom and dispute management.
All our learning outcomes match the essential skills required by the profession day to day. This course will boost your skill set, providing the tools you need to advance your career.
Delivery method
Face to face
Virtual
Course duration
7 hours
Competency level
Working
Delivery method
-
Face to face
-
Virtual
Course duration
7 hours
Competency level
-
Working
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