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Certified Agile Service Manager

Become a Certified Agile Service Manager (CASM), the operational counterpart to a Certified Scrum Master
Learn what it means to be agile, exploring the core values and principles of The Agile Manifesto
Explore various Agile concepts and practices including ITSM, Kanban and Lean

Overview

Off the shelf (OTS)

Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This 14-hour course provides an introduction to Agile service management, including the application and integration of Agile thinking into service management processes and process design projects.