Home Specialist skills Policy Citizen Centered Policy Making
Citizen Centered Policy Making
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Increased their understanding of why citizen centred policies are important and raise the levels of trust and satisfaction of citizens with the policies that affect them.
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Examined the development and mapping of customer journeys and identifying the key intervention points.
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Become clearer about their own role in the process and how to work with others internally and beyond their organisations.
Overview
Off the shelf (OTS)
This workshop will be of value to those in policy teams or starting to work on policy and who wish to develop their understanding of the policy process. It will also be of value to staff who wish to know more about policy development for their career progression. It examines designing policies from the citizen’s views and needs rather than the Government’s priorities and systems. Outcomes include development and mapping of customer journeys, identifying key intervention points, and raising levels of trust and satisfaction in citizens on the policies that affect them.
Delivery method
Virtual
Course duration
3.5 hours
Competency level
Working
Delivery method
-
Virtual
Course duration
3.5 hours
Competency level
-
Working
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