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Home Specialist skills Operational Delivery City & Guilds Level 3 Certificate in Debt Management

City & Guilds Level 3 Certificate in Debt Management

Understand the core principles of debt recovery and collection
Learn how to prepare a case for debt recovery and collection
Learn how to handle customer communication and to monitor debtor payments

Overview

This product is not available via the Learning Frameworks service after 31 October 2025. We suggest bookings are made six weeks before the start date of the learning, so by 19 September 2025.

The contract that facilitates this service ends on 30 April 2026. Because of this, there will be some changes to the learning available to book. We expect that you will be able to book this product again from May 2026, once the new contract is live. If you require this product before then, please contact your organisation’s L&D team.

Cross Civil Service

Civil servants working in debt management for the Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) undertake important work that can have a significant effect on how the government is perceived by the general public.

This year long course, designed by the Operational Delivery profession in collaboration with DWP and HMRC, will help improve your debt recovery and collection skills.

Please refer to the course flyer for a full description of the learning.