Home Specialist skills Operational Delivery City & Guilds Level 2 (Award, Certificate or Diploma) in Operational Delivery Principles

City & Guilds Level 2 (Award, Certificate or Diploma) in Operational Delivery Principles

Understand the scope of operational delivery and your organisation’s guidelines, principles and procedures
Know how to maintain personal safety and security
Gain a nationally recognised qualification

Overview

Cross Civil Service

Being an effective team member within an operational delivery role requires you to understand the basic principles of customer service.

Available in three different forms (Award, Certificate and Diploma), this qualification is designed to provide a consistent set of skills for civil servants working in face to face, contact management or processing roles.

Please refer to the course flyer for a full description of the learning.