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Home Specialist skills Operational Delivery City & Guilds Level 4 Certificate in Managing the Delivery of Services to Customers

City & Guilds Level 4 Certificate in Managing the Delivery of Services to Customers

Gain a nationally recognised qualification in the delivery of business services

Overview

This product is not available via the Learning Frameworks service after 31 October 2025. We suggest bookings are made six weeks before the start date of the learning, so by 19 September 2025.

The contract that facilitates this service ends on 30 April 2026. Because of this, there will be some changes to the learning available to book. We expect that you will be able to book this product again from May 2026, once the new contract is live.

If you require this product before then, please contact your organisation’s L&D team.

Cross Civil Service

Managers in service delivery roles require a range of different skills, from sales and marketing through to understanding customers’ needs, all of which are explored in this year long course.

Please refer to the course flyer for a full description of the learning.