Home Specialist skills Operational Delivery City & Guilds Level 3 Certificate in Debt Management

City & Guilds Level 3 Certificate in Debt Management

Understand the core principles of debt recovery and collection
Learn how to prepare a case for debt recovery and collection
Learn how to handle customer communication and to monitor debtor payments

Overview

Cross Civil Service

Civil servants working in debt management for the Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) undertake important work that can have a significant effect on how the government is perceived by the general public.

This year long course, designed by the Operational Delivery profession in collaboration with DWP and HMRC, will help improve your debt recovery and collection skills.

Please refer to the course flyer for a full description of the learning.