City & Guilds Level 3 (Award, Certificate or Diploma) in Advanced Operational Delivery

Overview

The contract that facilitates this service ends on 30 April 2026. Because of this, there will be some changes to the learning available to book.

The diploma option for this course is no longer available via the Learning Frameworks service. The award and certificate options are not available after 31 October 2025. We suggest bookings are made six weeks before the start date of the course, so by 19 September 2025.

We expect that you will be able to book this product again from May 2026, once the new contract is live. If you require this product before then, please contact your organisation’s L&D team.

🕮 Cross Civil Service

To be a successful manager in an operational delivery setting requires a strong understanding of operational delivery principles; safety and security; and equality and diversity. It also requires skills in resolving customer service problems and the ability to manage team and individual performance.

Available in three different forms (Award, Certificate and Diploma), this qualification is relevant for anyone working in a face to face, contact management or processing role with staff management responsibilities.

Please refer to the course flyer for a full description of the learning.