Professional Award in Complaints Handling and Investigations

Overview

🕮 Off the shelf (OTS)

For any organisation, it is essential that the handling of a complaint, any subsequent investigation and the reporting of findings and recommendations are carried out professionally and to best practice standards. Often staff tasked with undertaking a complaints investigation on behalf of their organisation have had little or no formal recognised training in this area.

The qualification is made up of the following 1-day courses:
Process, Procedure and Information Gathering (1 day)
Questioning and Communication Techniques (1 day)
Responding to Complaints – Letter and Report Writing (1 day)

Learners who undertake the 3 days of complaints handling training programme and successfully complete the post-course assessments will be eligible for the Professional Award in Complaints Handling and Investigations (BTEC Level 5), accredited by Pearson (formerly referred to as Edexcel).

Successful completion of this course requires access an external online assessment. The online assessment platform may not be accessible on Civil Service department IT due to security restrictions. For more information, click here. If you have any questions or believe you may be impacted by these restrictions, please contact support@governmentcampus.co.uk.

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