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Home Specialist skills Commercial Strengthen Inter-Department Relationships
Strengthen Inter-Department Relationships
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Reduce daily bottlenecks and issues that occur between departments
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Confidently conduct inter-departmental conversations
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Collaborate on cross functional projects
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Identify and implement better processes and working practices between departments
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Adopt and promote a united approach toward organisational goals
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Reduce friction across functions to create a better working environment
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Meet individual and team targets that rely on other functions to achieve them.
Overview
Off the shelf (OTS)
This training is suitable for anyone in collections and recoveries roles that must liaise with other departments as part of their job. It is relevant to those at operational and team leader level and is a useful training tool at managerial level. No re-requisites or prior experience needed.
Demonstrates the application of effective communication and collaboration between collections and recovery teams, and the internal departments they work with. Creates better awareness how collections work fits within the organisation's objectives and the targets of other teams. Shows practical ways to approach and build cross-functional alliances to resolve challenges.
This training is suitable for anyone in collections and recoveries roles that must liaise with other departments as part of their job. It is relevant to those at operational and team leader level and is a useful training tool at managerial level.
What will it cover?
1. Importance of interdepartmental relationships
2. Focus on the common goal
3. Recognising conflict and its source
4. Requirements of different departments
5. Ways to build understanding and co-operation
6. Finding common ground
7. Realistic and workable communication
8. Positive PR with our functional counterparts.
Delivery method
Virtual
Course duration
2 hours
Competency level
Working
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