Effective Collections Part 2: Advanced Collections

Overview

🕮 Off the shelf (OTS)

This training is suitable for those that have attended Effective Collections 1 or those that are established or more senior in their role and are therefore likely to be working on more complex or business critical matters.

This advanced course builds on the foundation skills from Effective Collections 1. A two-step development pathway ensures your credit/debt teams can continually enhance their skills, driving measurable improvements in cashflow, efficiency, and customer satisfaction.

Building on existing techniques, attendees will learn and apply advanced skills.
1. Collections Practice I: Power up a range of techniques in different situations.
2. Prepare for difficult calls: Address issues of focus, compromise and feedback.
3. Break collection barriers: Recognise root causes and how to overcome them.
4. Collections Practice II: Put new techniques into practice using case studies.

What You Will Learn
• Negotiation skills for complex or high-value debts
• Handling difficult customers and sensitive payment situations
• Advanced questioning & listening strategies to resolve issues faster
• Managing persistent late payers and repeat disputes
• Maintaining strong customer relationships while achieving faster settlements
Leading to increased cashflow, reduced DSO/Bad Debt, more consistent and timely payments