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Home Specialist skills Artificial Intelligence ChatGPT for Customer Service

ChatGPT for Customer Service

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    Implement best practices for leveraging ChatGPT in customer service scenarios
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    Develop automated chatbots powered by ChatGPT to handle customer inquiries
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    Utilize ChatGPT to provide personalized and efficient customer support
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    Understand the fundamentals of ChatGPT and its applications in customer service

Overview

Off the shelf (OTS)

ChatGPT is an advanced AI-based language model that can understand and generate human-like text. In the realm of content creation, ChatGPT can be a powerful tool to enhance creativity, generate ideas, and streamline the content creation process.

This instructor-led, live training (online or onsite) is aimed at content creators who wish to leverage ChatGPT to produce engaging and high-quality content efficiently.

This course covers 8 topics Introduction to ChatGPT; Enhancing Customer Interactions; Developing ChatGPT-powered Chatbots; Automation and Efficiency; Best Practices for ChatGPT in Customer Service; Ethical Use of ChatGPT in Customer Service; Future Trends and Developments; Summary and Next Steps.

Delivery method
Face to face icon

Face to face

Virtual icon

Virtual

Course duration
Duration icon

14 hours

Competency level
Working icon

Working

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Delivery method
  • face to face icon

    Face to face

  • Virtual icon

    Virtual

Course duration
Duration icon

14 hours

Competency level
  • Working icon

    Working