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Home Specialist skills Artificial Intelligence ChatGPT for Customer Service
ChatGPT for Customer Service
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Implement best practices for leveraging ChatGPT in customer service scenarios
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Develop automated chatbots powered by ChatGPT to handle customer inquiries
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Utilize ChatGPT to provide personalized and efficient customer support
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Understand the fundamentals of ChatGPT and its applications in customer service
Overview
Off the shelf (OTS)
ChatGPT is an advanced AI-based language model that can understand and generate human-like text. In the realm of content creation, ChatGPT can be a powerful tool to enhance creativity, generate ideas, and streamline the content creation process.
This instructor-led, live training (online or onsite) is aimed at content creators who wish to leverage ChatGPT to produce engaging and high-quality content efficiently.
This course covers 8 topics – Introduction to ChatGPT; Enhancing Customer Interactions; Developing ChatGPT-powered Chatbots; Automation and Efficiency; Best Practices for ChatGPT in Customer Service; Ethical Use of ChatGPT in Customer Service; Future Trends and Developments; Summary and Next Steps.
Delivery method
Face to face
Virtual
Course duration
14 hours
Competency level
Working
![Pink building representing strand 4 of the campus map](/media/nyhlncqp/campus-04.jpg)
Delivery method
-
Face to face
-
Virtual
Course duration
14 hours
Competency level
-
Working
![](/media/5ggnik3y/chatbot_avatar.png)