Home Leading and managing Personal Effectiveness Discipline and Dispute Resolution

Discipline and Dispute Resolution

Understand why early intervention is so important when dealing with discipline and grievance issues
Know how to conduct a formal resolution process fairly and efficiently, fully adhering with your department’s relevant policies and procedures

Overview

Cross Civil Service

Managing discipline and grievance cases can prove challenging for even the most experienced team managers. Rarely are two cases exactly the same. What can help is ensuring that all such issues are resolved promptly, consistently, fairly and – if at all possible – informally.

This course is designed to help you handle both discipline issues (problems with an employee’s conduct) and grievance issues (problems that an employee raises with you). In addition, you’ll learn how to spot the early signs of misconduct, the three categories it falls under and the required actions for each.

Please refer to the course flyer for a full description of the learning. Visit the open course schedule to see upcoming dates for all available learning.